Service Catalogue Automation

How can you be sure your software implementation is delivering maximum value to your business, today and tomorrow?

Your IT estate is at the heart of the IT environment that drives your entire business. But every deployment has a unique combination of solutions, configurations, and business needs and goals. And software, like your business, is constantly evolving.

You need to be able to ensure that every deployment and update to your software estate does what your business needs it to do. You need to know that all your deployments will be and remain seamlessly interoperable and manageable, even as your software portfolio, your IT environment, your IT service management (ITSM) tools, and your business needs continue to evolve. And throughout, you need to deliver and manage the services your users and IT team need, consistently and securely, now and in the future.

Fusion offers multiple ways to help you optimize the business value of your software investments specifically aligned with BMC Software solutions.

Fusion’s Process Maturity Assessment is designed to help you improve service delivery and management, user productivity and satisfaction, and business agility, while reducing delays and errors in your software deployments. Fusion consultants will compare your current processes to ITIL® and other best practices frameworks. They will then highlight “quick wins” that can address your most critical process-related challenges. Other benefits include removal of “pain points,” improved service quality and availability and process maturity, and greater business value from your software investments.

Fusion’s Benefits Realization offering delivers meaningful, measurable recommendations that address specific technology, process, and organizational issues. Fusion consultants help you quantify process inefficiencies and possible operational improvement savings. They also help you develop business cases for implementing the recommendations, and plans for service improvements.

Fusion’s ITSM Value Assessment offers a high-level assessment of the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, performance, and licensing. It is a complimentary engagement and lasts up to four days. Your result will be an accurate baseline of the current effectiveness of BMC Remedy at your business.

Fusion Managed Services for BMC Software helps you to reduce costs and increase speed of delivery for your BMC deployments. Fusion consultants can help you develop a service delivery tailored to your specific business needs and goals. Fusion can also augment your internal support staff, provide on-site, or help you build and implement a remote on-shore, off-shore or global delivery model.

Fusion has helped numerous companies to enjoy significant process and service quality improvements and cost savings. We have the experience, expertise, and services that can help you to maximize the performance, reliability, security, asset availability, and business value of your software investments.