Fusion GBS: Service Assurance Consultant Vacancy

*To apply, simply click the button above and email us your CV

Job Purpose:

As a Service Assurance Consultant, you will play a pivotal role in proactively 
providing our clients with monitoring, managing, and optimizing IT 
infrastructure services. Your expertise and industry knowledge will be 
leveraged to ensure our clients receive cutting-edge solutions tailored to 
their unique needs. You will work closely with our team of experts, 
contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities:

• - Design, develop, and implement monitoring solutions for TSOM 
  (TrueSight Operations Management), BHOM (BMC Helix Operations 
  Management) and AIOps (Artificial Intelligence for IT Operations).
• Create and maintain service models to effectively represent IT services 
  and their dependencies.
• Plan, execute, and manage upgrades and migrations of existing 
  monitoring solutions.
• Monitor and troubleshoot IT infrastructure performance issues.
• Proactively identify and resolve potential service disruptions to ensure 
  service availability and performance.
• Analyse and interpret monitoring data to identify trends and root causes 
  of issues.
• Generate reports and dashboards to visualise IT service health and 
  performance metrics.
• Stay updated with the latest advancements in Service Assurance, 
  Operations Management tools and technologies.
• Collaborate effectively with cross-functional teams (Development, 
  Operations, Security) to ensure optimal service delivery.

Experience:

• 5-7 years of experience in Service Assurance, IT Operations, or a related field.

Knowledge:

• - Proven experience with TSOM, BHOM, or other enterprise monitoring 
  solutions.
• Strong understanding of service modelling concepts and methodologies 
  (ITIL Service Management a plus).
• Experience with scripting languages (e.g., Python, PowerShell) and APIs.

Skills:

• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication skills and the ability to work collaboratively with cross-functional teams.
• Ability to work independently and as part of a team.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field is 
  preferred

About Fusion GBS

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

*To apply, simply click the button below and email us your CV