New

Service Assurance Consultant

Indore, India
Posted: 21/06/2024

*To apply, simply click the button above and email us your CV

Job Purpose:

As a Service Assurance Consultant, you will play a pivotal role in proactively 
providing our clients with monitoring, managing, and optimizing IT 
infrastructure services. Your expertise and industry knowledge will be 
leveraged to ensure our clients receive cutting-edge solutions tailored to 
their unique needs. You will work closely with our team of experts, 
contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities:

  • - Design, develop, and implement monitoring solutions for TSOM 
    (TrueSight Operations Management), BHOM (BMC Helix Operations 
    Management) and AIOps (Artificial Intelligence for IT Operations).
  • Create and maintain service models to effectively represent IT services 
    and their dependencies.
  • Plan, execute, and manage upgrades and migrations of existing 
    monitoring solutions.
  • Monitor and troubleshoot IT infrastructure performance issues.
  • Proactively identify and resolve potential service disruptions to ensure 
    service availability and performance.
  • Analyse and interpret monitoring data to identify trends and root causes 
    of issues.
  • Generate reports and dashboards to visualise IT service health and 
    performance metrics.
  • Stay updated with the latest advancements in Service Assurance, 
    Operations Management tools and technologies.
  • Collaborate effectively with cross-functional teams (Development, 
    Operations, Security) to ensure optimal service delivery.

Experience:

  • 5-7 years of experience in Service Assurance, IT Operations, or a related field.

Knowledge:

  • - Proven experience with TSOM, BHOM, or other enterprise monitoring 
    solutions.
  • Strong understanding of service modelling concepts and methodologies 
    (ITIL Service Management a plus).
  • Experience with scripting languages (e.g., Python, PowerShell) and APIs.

Skills:

  • Excellent problem-solving skills and the ability to work in a fast-paced environment.
  • Strong communication skills and the ability to work collaboratively with cross-functional teams.
  • Ability to work independently and as part of a team.

 

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field is 
    preferred

About Fusion GBS

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

*To apply, simply click the button below and email us your CV