Spotlight article
See how digital service operations and AIOps help organisations spot service failure earlier, reduce MTTR and improve service availability.
See how digital service operations and AIOps help organisations spot service failure earlier, reduce MTTR and improve service availability.
Read more
Discover 6 key self-service challenges preventing organisations from improving service delivery, automation, and user experience.
Read more
Who decided how your service desk works? Explore how contact strategy, channels and automation shape cost, speed and efficiency
Read more
Service desk efficiency is about more than headcount and ticket volumes. Keyvan Shirnia and Gary Pruden explore the employee-to-agent ratio, self-service and automation as measures of support efficiency.
Read more
Explore why strong service management foundations and six critical capabilities matter before AI transformation, and move beyond reliance on ‘hero culture’
Read more
Simplify IT asset management. Follow three proven steps to gain clarity, cut waste and optimise the lifecycle of your IT assets.
Read more
Explore how Arcadis and Johnson Matthey use BMC Helix, Fusion GBS, AI Talos and Value Adoption Services to drive continuous improvement.
Read more
Explore how Fusion GBS Value Adoption Services combines AI Talos benchmarking, service management improvement and structured remediation to increase operational efficiency, productivity and AI readiness.
Read more
Fusion GBS shares lessons from 8 years of AI adoption, covering talent, experimentation, data security, cost models, use cases and ROI.
Read more
Explore why execution failures matter more than strategy gaps and how better alignment, governance and accountability drive strategic outcomes.
Read more
What links the factories building electric vehicles, the farms adopting precision tools, the chipmakers racing to meet demand, and the data centres powering AI?
Read more
Explore how AI helps businesses manage complexity by improving decision-making, reducing inefficiencies and enabling more consistent customer journeys.
Read more
A practical perspective on AI in modern business—why complexity grows, why costs rise, and how AI can help leaders improve outcomes at scale.
Read more
Build a modern service operation with ITIL processes, a self-service portal and AI-led benchmarks—supported by 250+ ready-made templates.
Read more
Learn how to reshape customer journeys with always-on, consistent experiences—using self-service adoption insights to prioritise improvements.
Read more
Support