Tag Archives: Digital Service Management

Building a Roadmap for IT Asset Management

IT Asset Management is the single most fundamental element supporting digital initiatives. And as new innovative digital services come to market, vast array of assets need to be managed, maintained, and secured. In this video we look at a very effective way of building a roadmap that helps to mature your IT Asset Management capability. […]

Fusion India’s 2nd Foundation Day Anniversary

Fusion Global Business Solutions India’s office in Indore celebrated its 2nd Foundation Day Anniversary in August 2021. The event was rightly themed “A New Beginning”, since the hybrid event was attended by a significant number of team members for the first time in-person over the last 18 months. This was a day to glance back […]

3 Steps to improve data quality

High quality, trusted, easily accessible IT asset data is the panacea for any medium to large IT organisation. But getting there is a long challenging task. Until now! In this video we explain a proven approach for improving the quality of data held in the CMDB: Step 1: Identify who will be using the data […]

Building a CMDB? Don’t Boil The Ocean!

Building CMDB can be long hard task, with little value to show for it. That’s because most organisations start off by populating the CMDB with little consideration for the needs of the consumers. In this video we are taking a look at a top down approach when building an IT Asset Management function that will […]

3 Key Steps in delivering IT Asset Management Outcomes

IT Asset & Configuration Management the entire workings of IT, without digital services grind to a halt. In this video we are taking a look at 3 key principles when building an IT Asset Management function that will help deliver real business outcomes in 2-4 months: 1. Don’t boil the ocean. Go top down. 2. […]

How to Build a Proactive & Predictive Monitoring Approach

Do you find yourself spending too much time trying to put out fires and track down root causes due to unplanned downtime? Not only do unplanned outages eat away at time that could be focused on innovative projects but it also can cause a loss in revenue, poor customer experience, or a damaged reputation. Imagine […]

Self-Service Automation is Core to Accelerating Digital Transformation!

As the evolving digital economy continues to blur the boundaries between B2C and B2B, organisations are rapidly transforming the way they acquire and retain customers. And digital service catalogue, when implemented well, provides a great shopping window for customers (B2B or B2C) to consume services. This video highlights 5 critical capabilities for a successful self-service […]

The Role of AI in Improving Customer Experience

For businesses to effectively manage their customers, they need Service Management. And for Service Management to be optimised and tuned into the way customers engage with the business, a lot of data reporting and analytics is required. But we have a problem: 90%+ of the data held in Service Management systems are unstructured data. This […]

3 Rules to Help Accelerate Digital Transformation Programmes

Organisations are working hard to support their digital transformation programs, but the key question is what areas they should focus on to get the highest level of returns? After all, there are often hundreds of programmes in play supporting revenue generation, cost optimisation and risk mitigation initiatives across mid-large enterprises. To give an answer to […]

Fusion and NTT Data are Working in Partnership to Transform Telecom Operators Service Management Capability

Connectivity has proven to be critical for people and businesses alike as the pandemic unravelled established norms of living and working. Telcos stepped up to meet the surge in demand for connectivity and support when it was most needed. With this increased level of demand, an overwhelming need for telcos to rapidly pivot to keep […]

Improving Service Management Agility

Alongside AI & Automation and effective use of Cloud, Service Management Agility is key to support transformation programmes. In order to add some more colour and provide some more value to the readers of this blog series, here are further thoughts on those areas. Use transition as an opportunity to transform. For example if you migrate […]

Applications for BMC Helix that support Agile Working

Fusion Global Business Solutions supports enterprise agility: We are pleased to announce the release of two new applications that extend your use of BMC Helix: Agility Suite and Visual Boards.  Organizations are introducing agile and DevOps processes beyond IT, spanning all lines of business to support the agility and customer experience necessary to stay competitive […]

Fusion Global Business Solutions partners with Jitterbit

Fusion GBS expands its market-leading technology partnerships with the API transformation company, empowering businesses to rapidly innovate and make faster, more effective decisions. Fusion Global Business Solutions, a specialist in delivering measured outcomes for enterprise customers with AI-powered service management and operations, today announced its partnership with Jitterbit, to securely integrate any cloud or on-premises […]