Tag Archives: IT Agility

Boring Boring ITSM – Improving Service Management Agility

In my last blog – Boring Boring ITSM and Covid 19, I discussed three overriding areas within the roadmap for digital transformation that organisations need to consider. Alongside AI & Automation and effective use of Cloud, I introduced some key areas that improve Service Management Agility to support transformation programmes.   In order to add some more colour and provide […]

What is IT Agility? IT Agility Explained

This post was originally published on BMC Blogs – http://spr.ly/61104Dntoe In the ever-evolving world of information technology, being able to effectively respond to market changes is a difficult but critical task. As organizational capabilities change, so must IT processes, and sometimes it can be necessary to reconfigure or completely replace information technology systems in response […]