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Please accept this event invitation to confirm your attendance.

Invites you to:

ARTIFICIAL INTELLIGENCE

FOR

SERVICE MANAGEMENT

Thursday, 21st November 2018
4:00 pm – 7:00 pm

Location:

ANDAZ LONDON LIVERPOOL STREET
40 LIVERPOOL ST
LONDON
EC2M 7QN

Agenda:

  1. Introduction – 5 mins
  2. Reality or hype? – 30 mins
    1. The AI landscape in Service Management
  3. Vendor approach to AI in Service Management – 20 mins
  4. Operational Improvements in AI that can be delivered – 30 mins
    1. Today and in the near future
  5. Guest speaker – Vodafone (TBS) – 20 mins
    1. Experience in conversational AI
  6. Q&A – 15 mins