What Did Your Shared Services Programme Actually Change?

A Diwali to Remember: Fusion in India Celebrates the Festival of Lights

The Cost of Business Process Inefficiency

Explore how process inefficiency, disconnected systems and repetitive work reduce productivity, and where AI and automation can create the most value.

Employee Experience as a Growth Driver

Explore how employee experience can improve customer satisfaction, retention, productivity and sustainable business growth.

Bridging Continents: When Members from the India and Germany Teams United in Munich

Future of Work: Top Summer Reads

Explore top summer reads on AI, hybrid work, employee experience, customer experience, leadership and the future of work.

Fusion India Wins Best Employer Brand Award 2024

Fusion In India has been recognised with the Best Employer Brand Award 2024 for the third consecutive year, celebrating its people practices, workplace culture and commitment to employees.

What AIOps Really Is (and Isn’t)

Separate hype from reality with a clear explanation of AIOps, its limitations, and how it can support service and operations teams effectively.

It's Official! Fusion GBS is a Great Place To Work

We are proud to announce our Germany, India, Spain and the UK hubs have received Great Place To Work® Certification™. It is the most definitive employer-of-choice recognition that companies aspire to achieve.

AIOps for Scaling Digital Business

Fusion GBS shares how AIOps works to streamline workflows and improve operational efficiency through artificial intelligence for IT Operations

ERP & Service Management: Bridging the Engagement Gap

ServiceNow’s Financial Analyst Day in May '23 highlighted the overlooked gap between Enterprise Resource Planning (ERP) and Service Management. This gap impacts an organisation's capacity for customer and employee engagement.

Generative AI in ITAM: Implementation Guide

Explore practical steps for implementing generative AI in IT Asset Management, from data quality and business-case development to automation, risk mitigation and responsible AI adoption.

The Future of ITAM with Generative AI

Deep Dive into Generative AI Applications in ITAM

An Outlook on Generative AI and IT Asset Management

Fusion In India's Tree Plantation Drive 2023

500 trees were planted during this drive, bringing our cumulative tree plantation count to 3000+. Read more about Fusion in India's Tree Plantation Drive here