Spotlight article
In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery
What links the factories building electric vehicles, the farms adopting precision tools, the chipmakers racing to meet demand, and the data centres powering AI?
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In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery
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Fusion GBS helped Adtran overcome operational challenges of shifting to XaaS (Everything-as-a-Service) to improve service speed, efficiency & scalability, creating a future-ready model
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Businesses everywhere face similar challenges of managing complexity but AI has made it manageable in ways that were previously impossible. Find out how here...
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Chances are, if you’re reading this, you’ve either already been asked by someone in your organisation or soon will be asked: “What’s our plan for AI to drive major improvements in our results?”.
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Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.
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Five years, countless milestones, and one incredible journey — Fusion In India reached a momentous milestone, celebrating its 5th anniversary!
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We break down the three main parts that create a business deadlock and how they connect, and provide the solution to resolving it to achieve sustainable growth
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