Everything Looks Green From Where You Are Standing

How AI Finally Makes Asset Management Work | Fusion GBS

AI is changing asset management by automating reconciliation, extending the CMDB, and connecting traditional, AI, and data assets to business services.

6 Common GRC Challenges (and Why Most Compliance Strategies Fail)

Uncover why GRC strategies fail and how better asset visibility, integrated data, automation and team alignment improve compliance outcomes.

Why Organisations Cannot Tell What Assets They Have | Fusion GBS

Most organisations struggle to answer what assets they have, what supports them, and how current the data is. See why asset management must start with outcomes.

ISO 27001, GDPR, and PCI DSS: Key Compliance Requirements Explained

What Is Cyber Risk Management? How Organisations Identify and Reduce IT Risk

Strengthen cyber risk management with clearer IT risk visibility, better threat prioritisation and stronger GRC-led decision-making.

Self-Service Challenges: 6 Barriers Holding Organisations Back

Discover 6 key self-service challenges preventing organisations from improving service delivery, automation, and user experience.

Governance, Risk and Compliance (GRC) Explained

We explain what governance, risk and compliance (GRC) is, why it matters, and how organisations use it to manage risk, security, and regulatory requirements.

Why Your Employees Have Already Built Their Own Self-Service

Discover why employees ignore IT self-service tools and build their own solutions, and what this means for productivity, cost, and service strategy.

Who Decided How Your Service Desk Works?

Who decided how your service desk works? Explore how contact strategy, channels and automation shape cost, speed and efficiency

What to Measure in ITSM Transformation

Most ITSM metrics track activity, not progress. Learn what to measure to improve efficiency, reduce cost and demonstrate real transformation.

How to Measure Service Desk Efficiency

Service desk efficiency is about more than headcount and ticket volumes. Keyvan Shirnia and Gary Pruden explore the employee-to-agent ratio, self-service and automation as measures of support efficiency.

Why ITSM Self-Service Adoption Fails (and How to Fix It)

Learn why ITSM self-service adoption fails and how to increase usage, reduce service desk demand, and improve operational efficiency.

IT Service Automation and Cost-to-Serve: What Actually Reduces Service Costs

We explain how IT service automation reduces cost-to-serve without degrading user experience, building on predictable demand, standardised fulfilment and service management discipline.

Successful ITSM Transformation Patterns

We look at the recurring patterns seen in successful ITSM transformations, including improved visibility, clearer demand, standardised fulfilment, explicit ownership and phased delivery of change.

Service Desk Transformation in Practice: What Changes and What Stays the Same

This article explains what typically changes during a service desk transformation and what usually remains the same.