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The AI Job Math: Stop Wasting Time, Start Creating Value
In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery
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Automation Landscape
We look at the poor adoption of automation, and how the landscape is changing through AI, Robotic Process Automation and pre-packaged automation content
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Blog
Fast-Tracking InfoSec with Fusion GBS: A Global Retailer's Success in Asset & Configuration
Any organisation can achieve higher levels of information security maturity by focusing on Asset and Configuration Management. Our infosec solutions will help
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3 Steps in Building a Great Self-Service Solution
We look at 3 steps that help you build a customer centric omni channel self-service solution that resolves issues fast and gets users what they need, when they need it.
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Top 5 Service Management Fails & How to Fix Them - Fusion GBS
This video covers the top 5 areas IT leaders are highlighting as areas in service management and operations that are holding them back in supporting the big digital transformation programmes.
