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Stop Fixing, Start Improving
This blog is about breaking that cycle by strengthening the one function that underpins everything else: Service Management.
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Transform your Service Management Platform in 4-6 weeks
Improve customer experience, reduce costs, and streamline operations with our data-led solution
In today's business landscape, the role of service management is expanding beyond traditional IT realms. As demands for seamless digital interactions soar, organisations must adapt by enabling efficient, automated workflows across all business units, including HR, Customer Service, Project & Portfolio Management, Finance, and Facilities.
Fusion GBS's data-driven approach, incorporating BMC Helix ITSM's platform, is designed to not only meet these evolving needs, but to exceed them. We focus on unifying disparate business functions, automating routine tasks, and facilitating end-to-end business workflows. This approach not only streamlines operations but also boosts productivity and enhances the customer and employee experience. Our solution is about transformation - transforming service management, transforming experiences, and ultimately, transforming your business for the better.
Our Accelerators
Our unique approach to helping businesses transform their operations is through a combination of three accelerators: data-led insights, market-leading technologies, and outcomes methodologies.
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Data-led Insights
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Market-Leading Technologies
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Outcomes Methodologies
Data-led Insights
To identify missing critical capabilities and prioritise improvement opportunities.
Market-Leading Technologies
To automate and streamline end-to-end business processes.
Outcomes Methodologies
To deliver outcomes much faster:
- Rapid Service Management Onboarding: Onboard your service management processes onto BMC Helix within 4-6 weeks.
- Transition AMS: Short-term managed service to facilitate the adoption.
- Accelerated Service Catalog: Deliver 100+ pre-built services within 2-3 weeks.
Supported initiatives
- Streamlining cross-departmental processes for operational efficiency
- Automating routine tasks and facilitating end-to-end business workflows
- Enhancing collaboration and productivity across diverse functions
- Transforming the service management landscape to improve customer and employee experiences
Delivering business outcomes
- Faster resolution of customers’ needs
- Increased customer satisfaction and enhanced employee experience
- Lower operational costs and increased productivity
- Improved operational efficiency and streamlined business processes
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