Stop Fixing, Start Improving

This blog is about breaking that cycle by strengthening the one function that underpins everything else: Service Management.

Fusion GBS - Our AI Journey: 8 Years In

What it really takes to make AI work—lessons from eight years of hands-on experience during our AI journey. From talent gaps to data risks and cost surprises, here’s how to build real AI capability

Fusion GBS: Building For The Future

Businesses are building for the future, shifting from traditional project delivery mindsets to focusing on long-term outcomes, agility, & performance

Your Strategy is Not the Problem: Fixing the Operational Gap That Is

Most businesses don’t fail because their strategy was wrong. They stall because execution hits something it wasn’t built to handle. 

What Keeps Businesses Moving When Everything Changes?

What links the factories building electric vehicles, the farms adopting precision tools, the chipmakers racing to meet demand, and the data centres powering AI?

Understanding and Improving Customer Experience

The AI Job Math: Stop Wasting Time, Start Creating Value

In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery

Outmanoeuvring the Giants: Why Agility Wins in the As-a-Service Era of XaaS

Fusion GBS helped Adtran overcome operational challenges of shifting to XaaS (Everything-as-a-Service) to improve service speed, efficiency & scalability, creating a future-ready model

AI: The Solution to Managing Complexity

Businesses everywhere face similar challenges of managing complexity but AI has made it manageable in ways that were previously impossible. Find out how here...

Fusion GBS: Rethinking Business in the Age of AI

Chances are, if you’re reading this, you’ve either already been asked by someone in your organisation or soon will be asked: “What’s our plan for AI to drive major improvements in our results?”.  

From Chaos to Clarity: Revolutionising Service Management

Always On, Always Consistent: Reshaping Customer Journeys 

The Critical Role of Service Management in Customer Experience

Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.

Fusion in India Celebrates Its Five Year Anniversary

Five years, countless milestones, and one incredible journey — Fusion In India reached a momentous milestone, celebrating its 5th anniversary!

Breaking the Business Deadlock: Aligning Leadership, Technology, and Change

We break down the three main parts that create a business deadlock and how they connect, and provide the solution to resolving it to achieve sustainable growth