Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.
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Fusion GBS's Transition Application Management Service (Transition AMS) equips you with our extensive subject matter expertise, industry-proven best practise models, and unique Intellectual Property.
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Omnichannel customer experience, Personalised customer interactions, Customer self-service, Customer support automation, Security and privacy
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The future of work is changing as it continues to be shaped by AI, hybrid work models, and a commitment to better employee experiences. As we head into summer, it's a good time to think about these changes and how they might influence our work in the future.
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In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery
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