Support
Fusion GBS Leadership Team
Meet the Fusion GBS leadership team driving global service management, digital transformation, AI, security, operations and customer success.
Read more
Technology & Service Partners
Explore Fusion GBS’s global network of partners. Together with tech, channel & solution providers, we deliver robust service capabilities.
Read more
Blog
AI Adoption Strategy: 8 Lessons from Fusion GBS
Fusion GBS shares lessons from 8 years of AI adoption, covering talent, experimentation, data security, cost models, use cases and ROI.
Read more
Nii Addy
Chief Operating Officer
Fusion GBS News and Knowledge Hub
Explore Fusion GBS news, Knowledge Hub articles, customer success stories and insights on AI, service management, GRC, automation and operations.
Read more
Blog
How to Measure Service Desk Efficiency (And Why Most Organisations Get It Wrong)
Most service desks track the wrong metrics. Learn how to measure service desk efficiency properly, balance speed with experience, and drive real performance improvement.
Read more
Mark Lyttle
Chairman
Keyvan Shirnia
Chief Revenue Officer
John Mohan
Chief Executive Officer