Deliver a best-practice ITSM platform in 4–6 weeks with service catalog content, AI insight, coaching and rapid service management onboarding.
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SVP Channel
Fusion GBS helped Adtran overcome operational challenges of shifting to XaaS (Everything-as-a-Service) to improve service speed, efficiency & scalability, creating a future-ready model
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Meet the Fusion GBS leadership team driving global service management, digital transformation, AI, security, operations and customer success.
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Fusion GBS shares lessons from 8 years of AI adoption, covering talent, experimentation, data security, cost models, use cases and ROI.
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Chief Operating Officer
Service desk efficiency is about more than headcount and ticket volumes. Keyvan Shirnia and Gary Pruden explore the employee-to-agent ratio, self-service and automation as measures of support efficiency.
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Chairman
Chief Revenue Officer
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