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Blog

Driving Continuous Improvement

Explore how Arcadis and Johnson Matthey use BMC Helix, Fusion GBS, AI Talos and Value Adoption Services to drive continuous improvement.

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Blog

AI Productivity and Customer Experience

Explore how AI can reduce repetitive work, improve employee productivity and create more value across customer journeys.

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Blog

The 2 AM Trap: Why Service Management Foundations Matter Before AI Transformation

Explore why strong service management foundations and six critical capabilities matter before AI transformation, and move beyond reliance on ‘hero culture’

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ITSM Support Services & Maintenance | Fusion GBS

Get expert ITSM support services and maintenance from Fusion GBS. Improve platform performance, reduce downtime, and maximise service value.

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Blog

Continuous Service Improvement with VAS

Explore how Fusion GBS Value Adoption Services combines AI Talos benchmarking, service management improvement and structured remediation to increase operational efficiency, productivity and AI readiness.

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Blog

Self-Service Challenges: 6 Barriers Holding Organisations Back

Discover 6 key self-service challenges preventing organisations from improving service delivery, automation, and user experience.

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ServiceNow Architect

New
Indore, India

Fusion GBS is seeking a ServiceNow Architect to join its team. Find out more and apply here...

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Knowledge Hub

Service Desk Transformation in Practice: What Changes and What Stays the Same

This article explains what typically changes during a service desk transformation and what usually remains the same.

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Senior Helix ITSM Consultant

New
Indore, India

Fusion GBS and Fusion in India is looking for a Senior Helix ITSM Consultant to join its Indore team. Find out more about the position and how to apply here...

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