Diagnosing Claims Workflow Friction

Find the causes of claims workflow friction with insurance claims workflow management, service data, AI Talos insight and Fusion GBS scorecards.

Fusion In India Anniversary Highlights

Highlights from Fusion In India’s 5-year anniversary week—milestones, leadership visit, team moments, and community engagement across events.

How Arcadis Is Building a Future-Ready Operating Model

Arcadis is modernising how it works through service management, AI, automation and data-led improvement to support agility, sustainability and long-term performance.

Fusion GBS: Build a critical mass service catalog in 2 weeks

Bridging Continents: When Members from the India and Germany Teams United in Munich

Break the Business Deadlock

Why leadership inertia, technology debt and weak change management stall transformation, and how focused, measurable improvements can restart momentum.

Automation Landscape and Digital Acceleration

Explore how AI, RPA and automation content can improve digital transformation ROI by accelerating process automation across business and IT.

An Outlook on Generative AI and IT Asset Management

Benchmark service management maturity against peers, identify priority improvements and turn 400+ KPIs into a focused roadmap for measurable progress.

Create more consistent customer journeys with self-service, automation, service catalogue design and a contact strategy built around how customers want to engage.