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Senior ITSM Consultant

New
Indore, India

Fusion GBS and Fusion in India is looking for a Senior Technical Consultant to join its Indore team. Find out more about the position and how to apply here...

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Senior Business Analyst

New
Indore, India

Fusion GBS is seeking a Senior Business Analyst for its office in Indore, India. More information and details on how to apply can be found here.

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Robin Booth Sales Director, United Kingdom, Fusion GBS

Robin Booth

Sales Director, United Kingdom

LinkedIn

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Blog

Rethinking Business with AI

A practical perspective on AI in modern business—why complexity grows, why costs rise, and how AI can help leaders improve outcomes at scale.

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Utility customer operations team reviews customer journeys, repeat-contact patterns and service workflows to identify avoidable cost-to-serve.
Knowledge Hub

Reducing Utility Cost-to-Serve Through Service Management

Reduce utility cost-to-serve by identifying avoidable customer effort, repeat contact, weak digital containment, fragmented workflows and unclear service ownership.

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Insurance change governance team reviewing release performance dashboards and service stability plans in a modern office.
Knowledge Hub

Insurance Change Governance to Reduce Release Incidents

Reduce release-related incidents in insurance with stronger change governance, release readiness, service ownership and evidence-led risk controls.

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Utility customer using a laptop at home beside a smart meter, with a customer service adviser visible in the background.
Knowledge Hub

Reducing Customer Effort in Utilities

Reduce utility customer effort with better digital front-door governance, fulfilment workflows and Fusion GBS service scorecards.

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Utility modernisation lead reviews release-readiness data and project documents in an office overlooking power infrastructure.
Knowledge Hub

Utility Change Management for Safer Modernisation

Reduce utility change risk with stronger release readiness, service ownership and operational controls across cloud, CIS and platform modernisation.

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Knowledge Hub

Reducing Avoidable Broker Contact | Fusion GBS

Reduce avoidable broker contact with insurance broker self-service, service data, AI Talos insight and Fusion GBS scorecards.

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